Oscar Granados

IT Professional

About Me

I am a dedicated IT/software-development professional and student at Western Governors University, specializing in IT, cloud services, and software development. Leveraging my opportunities at both Amazon and Nevada Restaurant Services Incorporated, I’ve gained invaluable real-world experience.

As an IT Technician at a casino, I lead and participate in projects to facilitate my team’s work. These projects challenge my understanding and application of IT principles, allowing me to apply my academic learning to real-world scenarios.

My journey is marked by continuous effort to excel academically and engage in meaningful projects, showcasing my proficiency in creating scalable, efficient web applications.

With robust programming capabilities, adept system administration knowledge, and a deep understanding of IT infrastructure, I seek opportunities to dive deeper into software development, IT infrastructure, and architecture.

As I navigate my final year at WGU, I am eager to transition fully into the professional world, bringing my blend of academic knowledge, project experience, and practical skills to the forefront. I look for roles that challenge me, enable continuous learning, and contribute to groundbreaking solutions in technology.

Projects

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Solarwinds Incident Alert Generator

This tool helps you stay on top of new incidents in SolarWinds ServiceDesk by generating a custom JavaScript bookmarklet that checks for "NEW INCIDENT" and alerts you with an audio notification and visual strobing effect.

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Service Checker

This tool monitors various server types on a remote machine, checking statuses of predefined services like VNC, HTTP, HTTPS, FTP, and SSH. It provides real-time updates with visual indicators and tracks successful and unsuccessful attempts.

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Solarwinds VNC Integration

This project adds a "Connect" button to SolarWinds Service Desk tickets. Clicking it opens a modal with hostname options, triggering a connection to the selected machine using UltraVNC.

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FileFusion

FileFusion is a tool designed to help you combine the text content from multiple files into a single file. It provides a user-friendly interface and allows you to easily select files, view the selected files, and generate a combined output file with organized headings.

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Interactive Info Map

This interactive map project provides an intuitive interface for quickly referencing chain locations, phone numbers, and IP addresses. It features troubleshooting tools directly integrated with OpenStreetMaps for efficient problem resolution. The tool enhances workflow by centralizing essential information and streamlining access to critical data.

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InsomniTracker

The InsomniTracker is an informative dashboard application that offers a dynamic platform for tracking and exploring insomniac.com music events. This interactive tool provides a comprehensive overview of festivals, raves, concerts, and clubs, displaying detailed event information, ticket availability, and location data. Integrated with Mapbox, the map interface enables users to visualize event locations and access relevant details with ease.

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Certifications

CompTIA A+
A+

CompTIA

CompTIA Network+
Network+

CompTIA

CompTIA Security+
Security+

CompTIA

CompTIA Project+
Project+

CompTIA

CompTIA Cloud+
Cloud+

CompTIA

AWS CCP
Certified Cloud Practitioner

Amazon Web Services (AWS)

Axelos ITIL 4
ITIL 4

Axelos

LPI Linux Essentials
Linux Essentials

Linux Professional Institute (LPI)

Meta Front-End Developer
Front-End Developer

Meta

Google Data Analytics Professional
Data Analytics Professional

Google

IBM CyberSecurity Analyst
CyberSecurity Analyst

IBM

Google IT Automation with Python
IT Automation with Python

Google

Experience

NRSI Logo

IT Technician

NRSI

As an IT Technician, I specialized in technical support and system management, maintaining complex IT infrastructures and ensuring high user satisfaction in fast-paced environments. I served as the first point of contact for IT support, resolving over 30 daily inquiries by identifying and solving issues through diagnostic techniques. I managed and maintained operating systems, security tools, applications, servers, email systems, and over 1000 units of hardware and software. I monitored network infrastructure, troubleshooting connectivity issues across 180+ locations to ensure uptime and system availability. I led IT projects, including system upgrades and rollouts, meeting timelines and budgets. I trained and supported over 200 staff members on new systems, enhancing adoption and minimizing disruptions. I documented processes, issues, solutions, and network updates for maintenance and compliance, and collaborated with over 5 external vendors to resolve technical problems and meet company needs.

Amazon Logo

Amazon Associate

Amazon

As a versatile team member at Amazon, I mastered multiple roles, including picking, stowing, packing, shipping/receiving dock, water spider, tote running, and training ambassador at various locations across California and Nevada. My multifaceted experience enabled me to optimize workflows, reduce defects, and mentor teams, all while maintaining top productivity ranks. I consistently adapted to diverse responsibilities, demonstrating a comprehensive understanding of fulfillment operations and a dedication to continuous improvement.

Education

Bachelor of Science in Cloud Computing

Western Governors University

Amazon Web Services (AWS) Specialization:

Contact Me

Download Resume